Privacy Policy

Welcome to 3Dellora, which 3Dellium Ltd operates. This Privacy Policy governs your data collection, use, and storage when you access our website and its affiliated subdomains (collectively, our “Service”). By using our Service, you confirm that you have read, understood, and consented to the practices described in this Privacy Policy and our Terms & Conditions.

Definitions & Key Terms

Cookie: A small piece of data stored by your web browser that helps identify your device, track analytics, and recall your preferences (such as language or log in details).
Company: In this Privacy Policy, “Company,” “we,” “us,” or “our” refers to 3Dellium Ltd, the entity behind 3Dellora. Our registered address is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, and our registration number is 16445375..
Country: This policy applies as 3Dellium Ltd is based in the United Kingdom.
Customer: Refers to any individual, organization, or business using 3Dellora’s Service.
Device: Any internet-connected device, such as a smartphone, tablet, computer, or other gadget that can access our Service.
IP Address: A unique numerical label assigned to each internet-connected device, typically used to identify its geographic location.
Personnel: Individuals employed by 3Dellium Ltd or engaged on our behalf to deliver our services.
Personal Data: Any information that can directly or indirectly identify you as a natural person, including but not limited to names, contact details, or personal identification numbers.
Service: 3Dellora's digital services—including 3D Modelling, Animation Creation, Video Production, and UX and UI Design—are accessible through our website.
Third-Party Service: Content, products, or services offered by external advertisers, partners, or sponsors, which may be accessible via our website. Use of such services is subject to the respective third party’s terms.
Website: Refers to the official 3Dellora website, accessible at https://3dellora.com.
You: Any individual who registers with or accesses 3Dellora’s Service.

By continuing to use our website, you agree to the terms of this Privacy Policy and allow us to process your data as described herein.

Data Collected

At 3Dellora, we collect information when you visit our site, register, place an order, subscribe to our newsletter, participate in surveys, or fill out forms. This may include:

Your Name or Username
Phone Numbers
Email Addresses
Mailing and Billing Addresses
Age
Password
We also capture data from mobile devices to enhance your experience. Sometimes, we may request a government-issued ID (e.g., passport or driver’s license) to ensure accurate invoicing.

Data Usage

We use your information to:

Personalize your experience and tailor our services to your needs
Continuously improve our website based on your feedback
Enhance our customer support and resolve your inquiries efficiently
Process transactions securely
Manage promotions, contests, and surveys
Send you periodic updates and relevant communications

End-User Information from Third Parties

When you interact with our service, we may collect publicly available data from social media platforms if you choose to provide such details. Your privacy settings on these platforms control the extent of accessible information, and we only use this data to help deliver our services effectively.

Customer Information from Third Parties

Sometimes, we receive minimal data from third parties—such as when you express interest in our services. For example, a fraud detection service might provide your email address. Additionally, we may occasionally gather publicly available information from social channels. Your control over these details remains with your social media privacy settings.

Sharing Your Information with Trusted Partners

At 3Dellora, we may share personal and non-personal data with carefully chosen third parties—such as sponsors, marketing collaborators, and providers of complementary products or services—that may interest you. This may also include our affiliated companies or, in the case of a merger, asset sale, or other business restructuring, our successors.

We work with trusted service providers to handle functions like server hosting, database management, email communication, payment processing, customer support, and order fulfillment. In these cases, your personal (and occasionally non-personal) information is shared solely to ensure the smooth operation of our services.

For analytical purposes, we may share aggregated log data—including IP addresses—with partners such as web analytics firms, app developers, and advertising networks. This data estimates general location, connection speed, and device type to help improve our service.

Additionally, if required by law or necessary to protect our rights, property, or the safety of others, we may disclose your data to government authorities or other parties.

Your Email Address Usage

By providing your email address to 3Dellora, you agree to receive communications from us. We send order confirmations, updates, and targeted promotional messages—only to those who have opted in. You can unsubscribe at any time using the link provided in our emails. We respect your privacy and never send unsolicited messages. Your email may also be used for audience targeting on platforms like Facebook, and if you provide it during checkout, to send you order-related information.

Data Retention

We only keep your information for as long as necessary to deliver our services and meet our legal requirements. Once your data is no longer required, we’ll delete or anonymize it so you can no longer be identified.

Protecting Your Information

At 3Dellora, we use robust security measures—such as SSL encryption, secure servers, and strict access controls—to protect your sensitive information during transmission and storage. While we work hard to keep your data safe, no system can guarantee absolute security.

Security of Collected Data

We employ physical, technical, and administrative safeguards to shield your information from unauthorized access. Despite our diligent efforts and industry-standard measures, we cannot promise that your data is entirely impervious to breaches. In intentional wrongdoing or severe negligence, applicable law will determine our liability.

Updating Your Information

You have the right to update, correct, or even request deletion of your personal information. Contact us, and we’ll make the necessary changes after verifying your identity. Please note that some data might remain in our systems in a non-searchable form due to backup and archival requirements.

Governing Law

The laws of the United Kingdom govern this Privacy Policy and your use of our website—regardless of any conflicts of law. By accessing 3Dellora, you agree that any disputes will be resolved exclusively in UK courts, subject to your rights under applicable privacy laws. If you disagree, please refrain from using our services.

Your Consent

By using our website, creating an account, or placing an order, you confirm that you have read, understood, and accepted our Privacy Policy and its terms.

Children’s Privacy

3Dellora is designed for users 18 and older. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from someone under 18, please contact us immediately so we can promptly remove it.

Modifications to Our Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations. We’ll notify you via our website or email when significant revisions occur, allowing you to review the new terms before they take effect. Your continued use of our services after updates indicates your acceptance. If you disagree, you may stop using our site and close your account.

Third-Party Services

Our website may feature content or links to third-party services—such as data providers, advertisers, or complementary service partners—that may interest you. Please note that 3Dellora does not control these third-party offerings and is not responsible for their accuracy or quality. Use them at your own risk per the respective third party’s terms.

GDPR Compliance

At 3Dellora, we prioritize your privacy and adhere strictly to the General Data Protection Regulation (GDPR). We implement robust security measures and maintain transparent practices to protect your data in compliance with GDPR standards.

Rights of Data Subjects – Access, Portability, and Deletion

We are committed to upholding your GDPR rights. Your data is processed using trusted, GDPR-compliant vendors and retained only as long as necessary. We will remove your personal information within 60 days if you delete your account. You have the right to access, update, or request deletion of your data through our self-service tools or by contacting our support team.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please get in touch with us: